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Last Updated: April 2026
Terms of Service
Welcome to AEVO ("we", "us", "our"). By accessing or using our website (aevosport.netlify.app), placing an order, or engaging with our design services in any capacity, you ("the Client", "you", "your") agree to be fully bound by the following terms and conditions. These terms constitute a legally binding agreement between you and AEVO. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.
1. Acceptance of Terms
By browsing our website, submitting an inquiry, requesting a quote, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Cookie Policy, and all applicable supplementary terms. AEVO reserves the right to refuse service to anyone for any reason at any time.
2. Nature of Services
AEVO is a bespoke sportswear design studio. All products are custom-manufactured to order based on individual client specifications. We do not sell pre-made, off-the-shelf products. Every item is produced specifically for the client after design approval, making each order unique and non-resalable.
3. Intellectual Property
All design concepts, blueprints, mockups, templates, patterns, creative assets, and proprietary production methods generated by AEVO are and shall remain the exclusive intellectual property of AEVO at all times. Ownership of design files does not transfer to the client upon payment — the client receives a limited, non-transferable license to use the final approved design solely for the ordered products. Unauthorized reproduction, distribution, reverse-engineering, or use of any AEVO design for external or third-party production is strictly prohibited and may result in legal action. AEVO retains the right to showcase completed projects in our portfolio, marketing materials, and social media channels unless otherwise agreed in writing.
4. Custom Orders & Design Approval
All orders follow a structured design approval process. The client is solely responsible for reviewing and approving all design details including but not limited to: colors, logos, text, names, numbers, sizing, and placement. Once a design proof has been approved by the client (via email confirmation, written message, or digital sign-off), the order enters production and is considered final. AEVO assumes no responsibility for errors in client-supplied materials, specifications, or approved designs. Any requested changes after design approval may be subject to additional charges and extended timelines at AEVO's sole discretion.
5. No Returns, Refunds, or Exchanges
Due to the fully custom and bespoke nature of all AEVO products, we do not accept returns, offer refunds, or process exchanges under any circumstances. Every item is manufactured specifically to your approved design and specifications. Once production has commenced, the order cannot be cancelled, modified, returned, or refunded. This policy applies to all orders without exception, including but not limited to: dissatisfaction with color, fit, design choices made by the client, or change of mind. By placing an order, you acknowledge and accept this no-return policy in full.
6. Payment Terms
Full payment or an agreed-upon deposit is required before production begins. Production timelines commence only after receipt of cleared funds. We accept payments via PayPal, Bank Transfer, and Invoice. For organizational or corporate invoicing, payment terms are strictly net 14 days from the invoice date unless otherwise negotiated in writing. Late payments are subject to a 2% monthly interest charge on the outstanding balance. AEVO reserves the right to halt production and withhold delivery until all outstanding payments are settled in full. All prices are quoted exclusive of applicable taxes, customs duties, and import fees — these are the sole responsibility of the client.
7. Delivery & Shipping
Estimated delivery timelines are provided in good faith but are not guaranteed. Production and delivery typically take 2–4 weeks after approved design, but may vary depending on order complexity, volume, and external factors. AEVO is not liable for delays caused by shipping carriers, customs processing, incorrect delivery information provided by the client, or any circumstances beyond our reasonable control. Risk of loss and title for products pass to the client upon handover to the shipping carrier. Any claims for lost or damaged shipments must be directed to the shipping carrier, though AEVO will provide reasonable assistance where possible.
8. Product Variations
Minor variations between digital design proofs and the final physical product are inherent to the custom manufacturing process. Differences in color, texture, or appearance may occur due to screen calibration, fabric properties, dyeing processes, and printing techniques. Such variations are within accepted industry standards for bespoke sportswear and do not constitute a defect, nor do they entitle the client to a return, refund, or replacement.
9. Limitation of Liability
To the maximum extent permitted by applicable law, AEVO's total aggregate liability for any and all claims arising out of or relating to these terms, our services, or any order shall not exceed the total amount actually paid by the client for the specific order in question. Under no circumstances shall AEVO be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of profits, revenue, business opportunities, goodwill, data, or any other intangible losses, regardless of whether AEVO has been advised of the possibility of such damages.
10. Indemnification
The client agrees to indemnify, defend, and hold harmless AEVO, its owners, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the client's use of our services, (b) any breach of these terms, (c) any infringement of third-party intellectual property rights in client-supplied materials (logos, images, text), or (d) any dispute between the client and a third party relating to the ordered products.
11. Minimum Order Quantities
For fully bespoke custom designs, our minimum order quantity is 10 units per style. This minimum is required to maintain our high standards of production quality and craftsmanship. Smaller quantities may be available for select archive designs upon inquiry at AEVO's discretion. AEVO reserves the right to adjust minimum quantities at any time.
12. Force Majeure
AEVO shall not be liable for any failure or delay in performing obligations under these terms caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, epidemics, war, terrorism, government actions, sanctions, trade restrictions, global logistics disruptions, customs delays, raw material shortages, supplier failures, power outages, or labor disputes. In such events, AEVO's obligations shall be suspended for the duration of the force majeure event, and delivery timelines shall be extended accordingly.
13. Termination
AEVO reserves the right to terminate or suspend access to our services, cancel any order, or refuse to process any inquiry at our sole discretion, without prior notice or liability, for any reason including but not limited to a breach of these terms. In the event of termination by AEVO due to client breach, no refund shall be provided for any work already completed or materials already procured.
14. Governing Law & Dispute Resolution
These terms shall be governed by and construed exclusively in accordance with the laws of Sweden, without regard to its conflict of law provisions. Any disputes, claims, or controversies arising out of or relating to these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden. The client irrevocably consents to the personal jurisdiction of said courts and waives any objection to venue or jurisdiction.
15. Amendments
AEVO reserves the right to modify, update, or replace any part of these terms at any time and at our sole discretion. Changes take effect immediately upon posting on our website. It is your responsibility to review these terms periodically. Continued use of our website or services after any changes constitutes acceptance of the updated terms.
16. Severability
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
17. Entire Agreement
These terms, together with our Privacy Policy, Cookie Policy, and any written agreements entered into between AEVO and the client, constitute the entire agreement between the parties. No oral representations, warranties, or commitments shall be binding unless confirmed in writing by AEVO.
Returns & Refund Policy
Please read this policy carefully before placing your order. By placing an order with AEVO, you acknowledge and agree to the following terms regarding returns, refunds, and exchanges.
No Returns or Exchanges
AEVO does not accept returns or exchanges on any products. Every item we produce is custom-manufactured to your exact specifications and approved design. Because each order is uniquely made for you, it cannot be restocked or resold. This no-return policy applies universally, regardless of the reason, including but not limited to:
- Change of mind or buyer's remorse
- Incorrect sizing selected by the client (size guides are provided)
- Dissatisfaction with color, fit, or appearance that falls within normal manufacturing tolerances
- Errors in client-supplied materials, logos, text, or specifications
- Orders placed with incorrect information by the client
No Refunds
All sales are final. Once payment has been made and design approval has been given, no refunds will be issued under any circumstances. This includes partial refunds, store credits, or any other form of reimbursement. If production has commenced, the full order amount is non-refundable.
No Cancellations After Design Approval
Orders cannot be cancelled once the design has been approved by the client and production has begun. Any attempt to cancel an approved order will not entitle the client to a refund, as materials and production resources will have already been committed to the order.
Defective Items
In the rare event that a product arrives with a manufacturing defect (not related to client-approved design choices or normal fabric/print variations), please contact us at aevosport@gmail.com within 7 days of delivery with photographic evidence. AEVO will review the claim at our sole discretion and determine whether a replacement or correction is warranted. Minor variations in color, texture, or print between the digital proof and physical product are inherent to the custom manufacturing process and do not constitute defects.
Shipping Damage
If products arrive damaged due to shipping, the client should document the damage immediately upon receipt with photographs and contact the shipping carrier to file a claim. AEVO is not responsible for damage that occurs during transit after the product has been handed over to the carrier. We will, however, assist where reasonably possible.
Why This Policy Exists
AEVO operates as a bespoke design studio — every product is created from scratch based on your unique requirements. Unlike mass-produced retail items, our products cannot be returned to inventory or resold. The design approval step exists specifically to ensure you are fully satisfied before production begins. We encourage all clients to carefully review every detail during the approval stage.
Privacy Policy
AEVO ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, interact with our services, or place an order. This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679. By using our website or services, you consent to the data practices described in this policy.
Data Controller
The data controller responsible for your personal data is AEVO, based in Stockholm, Sweden. For any data-related inquiries, contact us at aevosport@gmail.com.
Data We Collect
We collect and process the following categories of personal data:
- Identity Data: Full name, company or team name, title or role
- Contact Data: Email address, phone number, delivery address, billing address
- Order Data: Order details, design specifications, sizing information, transaction history
- Design Assets: Logos, vector files, images, and branding materials provided by the client for production purposes
- Communication Data: Records of correspondence, emails, messages, and inquiries
- Technical Data: IP address, browser type and version, device information, operating system, time zone, and general location data
- Usage Data: Information about how you use our website, including pages visited, click patterns, and navigation behavior
- Payment Data: Transaction references and payment method details (full payment card details are processed directly by third-party payment processors and are not stored by AEVO)
How We Use Your Data
We process your personal data for the following purposes and on the following legal bases:
- Order Fulfillment: To process, produce, and deliver your custom orders (legal basis: contractual necessity)
- Communication: To respond to inquiries, provide design updates, and send order status notifications (legal basis: contractual necessity and legitimate interest)
- Quality Assurance: To maintain production records and ensure quality control standards (legal basis: legitimate interest)
- Marketing: To send promotional materials, collection updates, and studio news where you have opted in or where we have a legitimate interest (legal basis: consent or legitimate interest)
- Website Improvement: To analyze website performance, user behavior, and optimize user experience (legal basis: legitimate interest)
- Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights (legal basis: legal obligation and legitimate interest)
Data Sharing
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share limited personal data with the following categories of trusted service providers strictly for operational purposes:
- Shipping & Logistics Partners: (e.g., DHL, UPS) for delivery coordination and tracking
- Payment Processors: For secure payment handling and fraud prevention
- Production Partners: Limited order data shared with manufacturing partners as needed for production
- Analytics Providers: Aggregated and anonymized data for website performance optimization
- Legal & Regulatory Authorities: Where required by law, court order, or regulatory obligation
All third-party service providers are contractually bound to process your data only for the specified purposes and in accordance with applicable data protection laws.
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA) for production and logistics purposes. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with GDPR requirements.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
- Order and transaction data: Retained for a minimum of 7 years for accounting, tax, and legal purposes
- Communication records: Retained for 3 years after the last interaction
- Design assets: Retained indefinitely for portfolio and production reference unless deletion is specifically requested
- Website analytics data: Retained for 26 months in anonymized form
- Marketing consent records: Retained until consent is withdrawn
Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Restriction: Request restriction of processing of your personal data in certain circumstances
- Right to Data Portability: Request transfer of your personal data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interest or direct marketing
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw at any time
To exercise any of these rights, contact us at aevosport@gmail.com. We will respond to your request within 30 days. Please note that certain rights may be limited where we have an overriding legitimate interest or legal obligation to retain data.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete such information.
Supervisory Authority
If you believe that our processing of your personal data infringes GDPR, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or with the supervisory authority of your country of residence.
Bespoke & Additional Clauses
Client Responsibilities
The client is responsible for providing accurate and complete information for all orders, including but not limited to: sizing details, logo files, color specifications, text content, and delivery addresses. AEVO shall not be held liable for any errors, delays, or additional costs resulting from inaccurate, incomplete, or late information provided by the client.
Design Approval Process
AEVO provides digital design proofs for client review before production begins. The client must carefully review all aspects of the proof, including colors, logos, text, sizing charts, and overall layout. Approval of the proof constitutes the client's confirmation that all details are correct. AEVO is not liable for any discrepancies in the final product that were present in the approved proof.
Production Timelines
Standard production and delivery timelines are approximately 2–4 weeks after approved design, subject to order volume and complexity. These timelines are estimates and are not guaranteed. AEVO shall not be liable for any losses or damages arising from delivery delays. Rush orders may be available upon request and are subject to additional fees.
Price Adjustments
All quoted prices are valid for 30 days from the date of quotation unless otherwise stated. AEVO reserves the right to adjust prices at any time due to changes in material costs, currency fluctuations, or production requirements. For accepted orders, the price is locked at the time of order confirmation and payment.
Communication
All official communications, approvals, and confirmations must be made via email or through our official contact channels. AEVO is not responsible for any instructions, approvals, or changes communicated through unofficial channels (e.g., social media direct messages) unless confirmed in writing by AEVO.
Portfolio Usage
By placing an order, the client grants AEVO a non-exclusive, royalty-free, perpetual license to use photographs and images of the completed products for portfolio, marketing, and promotional purposes, including on our website, social media, and print materials. If you wish to opt out of portfolio usage, you must notify us in writing before production begins.
Third-Party Intellectual Property
The client warrants that all materials provided to AEVO (logos, images, text, trademarks) are either owned by the client or the client has the necessary rights and licenses to use them. AEVO accepts no responsibility for any intellectual property infringement arising from client-supplied materials. The client shall indemnify AEVO against any claims related to the unauthorized use of third-party intellectual property.
Severability & Waiver
No failure or delay by AEVO in exercising any right or remedy under these terms shall constitute a waiver of that right or remedy. Any waiver must be in writing and signed by AEVO. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Contact & Questions
For any questions regarding these terms, our policies, or your rights, please contact us:
- Email: aevosport@gmail.com
- Business Hours: Monday – Friday, 10:00 – 15:00 CET
- Response Time: Typically within 24 hours
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